Repair shop staff most often tell customers to pick DZI for casco insurance, a "mystery shopper" survey by clientX shows, UBB reports.

The survey covered 91 repair shops in Sofia, Plovdiv, Varna, Burgas, Veliko Tarnovo, Dobrich and Haskovo, with data gathered from March to June. Researchers picked the shops and cities to match the needs of claims teams.

64% of staff said they would recommend DZI — almost double the share from the 2024 survey. The second-placed insurer trailed far behind at 41%. More than 82% of those asked said they would even take their own car to the shop they visited if they needed repairs done.

Staff praised DZI for good organisation, fast claims filing and assessment, quality repairs, financial stability, and fairness in paying out claims.

"For us, trust is built at every stage of the claims process," DZI says. "These results show our teams' efforts to give customers fast, high-quality and predictable service are paying off," the company adds.

DZI reports growth across all its main figures and says this reflects its goal of making service easier, clearer and better.

For car insurance, DZI lets customers file and assess casco claims online. Artificial intelligence lets DZI inspect a car remotely, with no need to visit an office, cutting the time it takes to process claims and reach a decision.